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  #11 (permalink)  
Old 05-13-2009, 06:02 PM
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Originally Posted by Stormyone View Post
I want to thank you for your constructive criticism regarding the formatting of my post. As I mentioned I've never posted before. I will keep it short and simple in the future. Don't want to hurt anyone's eyes .... Stormyone
We don't mind posts being long, it's just easier to read if it's spread out a bit.

Spaces are FREE here at OCR - use as many as you like!

KK
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  #12 (permalink)  
Old 06-28-2009, 11:43 AM
 
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Default Mandarin palace live chat w/ customer service agent

Please wait for a site operator to respond.
You are now chatting with 'Sally Banks'
Sally Banks: Welcome to Mandarin Palace!
Sally Banks: Please may I have your e-mail address and the details pertaining to your query.
you: I am considering installing your casino
you: but I would like to know who the owner of the company is please
you: Oh its you again Sally! Hi.
Sally Banks: Hi
Sally Banks: There is no one specific owner as with most casino groups in the market place
you: what company owns it?
you: Is there somewhere I can locate the lists of the owners? since its public information right?
you: I am just curious who I am going to be spending my money with.
Sally Banks: Our software provider is ours alone and we have the one casino which is Mandarin Palace, we are not affiliated to any other casino groups on the internet
Sally Banks: Please view all the necessary information on our wesite
you: ok. that makes sense
you: the owners are listed on the website?
Sally Banks: I am unable to give you a "list of the owners"
you: great!
you: why not?
Sally Banks: If you wish to play with us, please do so as it is your choice at the end of the day, you are not being forced and you are not obligated to play with us
you: I never said that
Sally Banks: But it is $50 free to try out the casino, if you are not happy, un-install the software at the end....
you: I just wanted to know who the owners were
Sally Banks: There is no risk involved
you: iys npot about the $50 free
you: I am just wanting to know
Sally Banks: Rest assured that we are legit, and pay out our cashin winners at the casino
you: is it a "secret"?
you: ok if it is legit then the owners names should be available
you: I think
Sally Banks: All the details are on the website
you: the owners names are on there as well?
Sally Banks: I will forward your suggestion on to marketing to take into consideration
Sally Banks: No, as stated above, they are not, please go to the website to view the necessary information
Sally Banks: Is there anything else that I can assist you with?
you: ok if theyre not there then where may I find them please?
Sally Banks: I am unable to divulge that information to you
you: hmm
Sally Banks: What are your specific concerns?
you: ok thats kinda strange dont ya think?
Sally Banks: No I dont
you: I just like to know who I am doing business with, I own a business and I dont hide my name
Sally Banks: Its like getting a bank cc, I don't know that owners of the bank....but its my choice to feel comfortable enough to get the card with them, If I'm not comfortable, I will go to another bank
you: I know the owners of all my banks
you: their names are public record
Sally Banks: Wow, thats great!
you: if its different there thats cool, we all have deifferent rules
Sally Banks: Yes, and this is the gaming industry
you: I guess there's different laws in that country
you: I been in gaming for 12 years, I understand
you: thank you for your time
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  #13 (permalink)  
Old 06-28-2009, 04:34 PM
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That was a VERY good question - and the answer I expected.

I've been playing online casinos for 8 years (over 160 different ones) and to be honest I only know who owns about 3 or 4 of them.

This information SHOULD be public knowledge, but since Mandarin Palace are soliciting deposits from USA players (only) and with the UIGEA bill still in place, it's not that surprising they want to keep it a secret.

Personally I very strongly suspect they are owned by the same people as the Grand Prive Group - the only out-and-out thieving rogue MG casino group.

KK
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  #14 (permalink)  
Old 06-30-2009, 04:55 AM
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has anyone else had problems with this casino?
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  #15 (permalink)  
Old 09-12-2009, 02:40 PM
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Originally Posted by KasinoKing View Post
Correction; I've just found out they ONLY take players from the USA and NO other countries!!

I've now moved them to the BOTTOM of my list...
Today I just received a CD from Mandarin, posted from LA, personally addressed to me in the UK, inviting me to sign-up there and claim a free-chip & some match bonuses...

I've not investigated further yet, but either they have opened their doors to other countries... or they are grossly incompetent!!!

I will report back when I find out which it is!

KK
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  #16 (permalink)  
Old 09-12-2009, 03:05 PM
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Quote:
Originally Posted by KasinoKing View Post
Today I just received a CD from Mandarin, posted from LA, personally addressed to me in the UK, inviting me to sign-up there and claim a free-chip & some match bonuses...

I've not investigated further yet, but either they have opened their doors to other countries... or they are grossly incompetent!!!

I will report back when I find out which it is!

KK
For some reason still unknown to me, they absolutely refuse to add QT (UseMyWallet) as a deposit and withdrawal option. That's the part that just does not make any sense at all to me since they are in fact targeting the USA players!
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  #17 (permalink)  
Old 09-13-2009, 07:59 AM
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You are not the only one who Mandarin Palace have sent out a CD to a players home address KK. Did you have an account at SlotsPlus? As they had their player database stolen earlier this year.
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  #18 (permalink)  
Old 09-13-2009, 09:41 AM
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You are not the only one who Mandarin Palace have sent out a CD to a players home address KK. Did you have an account at SlotsPlus? As they had their player database stolen earlier this year.
No, I never signed up to that one.

I had a strong suspicion that Mandarin were somehow associated with the discredited Grand Privé group, because their launch was very close to the time GP pulled out of the USA and Mandarin were taking only USA players.
Also several ex-GP players reported getting unsolicited e-mails and CDs in snail-mails from Mandarin, again just after GP's pull-out.
I did have accounts at one or two of their casinos.
Did you?

I have never been able to conclusively prove the link, but usually 2 + 2 = ....

KK
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  #19 (permalink)  
Old 09-13-2009, 09:54 AM
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It could be possible re Grand Prive and would actually make commercial sense for them to do so, seeing as they have cut off their affiliate traffic stream.

I never signed up to either Grand Prive or SlotsPlus.

Perhaps Mandarin are affiliated to a casino that you have played at, at some point in time. Or have bought a list from a casino you signed up to.

Would be certainly interesting to find out where they got your details from....
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  #20 (permalink)  
Old 09-13-2009, 10:00 AM
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Originally Posted by Webzcas View Post
It could be possible re Grand Prive and would actually make commercial sense for them to do so, seeing as they have cut off their affiliate traffic stream.
Oh yes - that's the other thing I forgot to mention!
When Mandarin launched they did NOT have an affiliate program. (And they still don't).
This is VERY unusual for a brand new stand-alone casino - where would they get their new players from?

KK
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