The short version of the descriprion of my problem:I won some money 2600 EUR on Maxima Casino and I had been wagered enough to met the wagering requirements. Before my withdraw request I had checked the terms and conditions again and I asked Live Chat Support, too, to know if I met all the requirements. I saw I met, and Live Support confirmed that, too. I requested my withdraw, and 10 hours and 33 minutes LATER terms and conditions had been changed: suddenly my country Hungary appeared on the exceptional countries list. Players from the exceptional countries should wager 99 times the amount of the bonus plus the deposit and only slots are counted. It is actually equivalent to loosing all of my money...Luckily I HAVE SCREENSHOTS about all the original terms and conditions as well as about the exact time of the changing of their webpageI have contacted Maxima Casino several times, I explained the situation and I have sent them many screenshots to prove: TC were changed after my withdraw. I NEVER got any answer from Maxima except one email in the very beginning, which ignored everything I had written and simply repeated the new TC.Live Chat Support promised me several times I would be answered by email, but it never happened. I never get any answer neither from the Cashier nor the manager, even though Live Chat Support asked me to contact directly them.Nobody from Maxima Casino tried at least to dispute or refute the fact: TC were changed AFTER my withdraw request, and the time I made my withdraw I was 100% qualified to cashout all my winnings.I suppose they didnt try to refuse because they saw all of my screenshots and they realised I have many proofs. It seems they know very well: TC were modified after my withdraw and not before. Im sure they modified that on purpose.

After this story I searched some infor about Maxima on the web, and i found many other problems: stealed winnings, closed accounts, non-responsive support, etc.

Never play in this casino.

Thanks for your post!

Taking screenshots is VERY good advice - I recommend everyone do this.

Also good advice to never play there - they are notorious Spammers and Scammers who have been 'rogued' by all the best watchdog sites.

As CM would say - don't walk away - run like hell!

KK

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